Terms & ConditionsTerms & Conditions

1. Our Services

Regpro provides professional assistance with:

• Company and LLP registrations
• GST registration and compliance assistance
• MSME/Udyam registration assistance
• Business licences and statutory registrations
• Trademark application assistance
• Business documentation and other related compliance services

Our services may involve document preparation, eligibility guidance, application submission, coordination with relevant professionals and communication with government authorities.

All applications, approvals and certificates remain subject to decisions by the respective authorities.

Where professional certification or regulated services are required, these will be handled by appropriately qualified or authorized professionals.

2. Fees, GST and Payments

All professional service prices displayed on the Regpro website are inclusive of 18% GST, where that rate applies.

The advertised price represents the professional service fee inclusive of applicable GST.

Government fees, statutory charges, stamp duty and third-party expenses are additional unless expressly included in the selected service package.

The final quotation will identify applicable charges and package inclusions before payment.

Payment is required before professional work begins unless otherwise agreed in writing.

Applicable tax invoices will be issued by ACUMENROOT LLP, showing the taxable value and GST breakup.

Any additional paid services will require customer approval.

Regpro reserves the right to revise service prices prospectively. Changes will not affect an already accepted quotation unless separately agreed.

3. Cancellation and Refund Policy

Customers may request service cancellation by emailing info@regpro.in.

Before Work Begins

If a customer cancels before professional work has commenced, the professional service fee will be refunded in full.

After Work Has Commenced

Once work has begun, refunds will be calculated reasonably based on the services already performed and any properly disclosed, non-recoverable expenses incurred.

Any remaining refundable amount will be returned to the customer.

Government and Third-Party Charges

Government filing fees, stamp duty, DSC charges and third-party expenses already paid are refundable only to the extent recovered from the relevant authority or service provider.

Application Rejections

Rejection, objection or delay by a government authority does not automatically entitle the customer to a refund where the agreed professional services have been properly performed.

However, where a rejection or failure results from an error or deficiency attributable to Regpro, we will provide an appropriate correction, remedy or refund in accordance with applicable law.

Refund Processing

Approved refunds will ordinarily be initiated within 7–10 working days after the amount is determined. Actual credit timelines may depend on the payment provider or bank.

Nothing in this policy restricts customers' mandatory rights under applicable consumer protection laws.

4. Government Approvals and Processing Timelines

All processing timelines displayed on the website are estimates.

Actual processing depends on factors including:

• Government portal availability
• Verification and document review
• Inspection or clarification requirements
• Government objections or resubmissions
• Changes in applicable regulations
• Customer submission of complete documents

Regpro does not guarantee approval, certificate issuance or completion within a fixed period.

We will make reasonable efforts to keep customers informed of material developments in their applications.

5. Customer Responsibilities

Customers agree to:

• Provide accurate, complete and genuine information.
• Submit valid and up-to-date supporting documents.
• Respond to clarification requests within a reasonable period.
• Pay the agreed charges.
• Review application details before submission where approval is requested.
• Provide required authorizations and consents.

Customers are responsible for the accuracy and authenticity of documents and information they supply.

Regpro may suspend or decline a service where information appears fraudulent, misleading or unlawful, subject to applicable legal and refund obligations.

6. Limitation of Liability

Regpro will provide agreed services with reasonable care, skill and professional diligence.

We are not responsible for delays or adverse decisions attributable solely to government authorities, inaccurate customer submissions or circumstances outside our reasonable control.

To the extent permitted by applicable law, our aggregate contractual liability arising from a particular service will generally be limited to the professional service fee paid for that service.

This limitation does not apply where prohibited by law and does not exclude liability for fraud, wilful misconduct, or other liability that cannot lawfully be excluded.

Nothing in these Terms limits mandatory consumer or statutory rights.

7. Website Information and Content

Information on our website, including service descriptions, articles, FAQs, pricing guides and eligibility explanations, is provided for general informational purposes.

It should not be treated as individualized legal, tax, accounting or financial advice.

Government rules, charges and procedures may change.

Users should obtain appropriate professional advice for matters requiring individualized assessment.

Website content, branding and original materials may not be reproduced commercially without permission, except where permitted by law.

8. Privacy and Confidentiality

Regpro respects customer privacy and handles personal and business information in accordance with its Privacy Policy and applicable law.

Customer documents will be used for authorized service purposes and may be shared with relevant government authorities and authorized professionals or providers as reasonably necessary.

Customers should avoid sharing passwords, OTPs and unnecessary sensitive information.

For details about collection, retention and customer privacy rights, please refer to our Privacy Policy.

9. Communication and Service Updates

Regpro may communicate with customers through email, phone, WhatsApp or other agreed communication channels for enquiries, document requirements, application updates and service delivery.

Customers are responsible for maintaining accurate contact details.

Promotional communications will be sent only where permitted by applicable law and relevant consent requirements.

10. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer protection laws and mandatory jurisdiction requirements, disputes arising from these Terms shall be subject to the jurisdiction of competent courts in Bengaluru, Karnataka.

Before initiating formal proceedings, customers are encouraged to contact Regpro so we can attempt to resolve the issue amicably.

11. Grievances and Complaints

For service complaints, payment concerns, refund requests or general grievances, contact:

Regpro – Operated by ACUMENROOT LLP
Email: info@regpro.in
Phone/WhatsApp: +91 96060 30573
Correspondence Location: UV Amaze, Hebbal Kempapura, Bengaluru – 560024, Karnataka, India.
Business Hours: Monday–Saturday, 10:00 AM–7:00 PM IST.

We aim to acknowledge complaints promptly and communicate their progress and resolution within reasonable timelines, subject to applicable legal requirements.

12. Changes to These Terms

Regpro may update these Terms from time to time to reflect changes in services, business practices or legal requirements.

Updated Terms will be published on our website with the revised date.

Material changes affecting existing paid services will not be applied retrospectively without an appropriate legal basis or agreement.

13. Contact Information

Regpro
A brand operated by ACUMENROOT LLP
Website: https://regpro.in
Email: info@regpro.in
Phone: +91 96060 30573
Correspondence Location: UV Amaze, Hebbal Kempapura, Bengaluru – 560024, Karnataka, India.